As standard, as part of our support packages, we utilise a remote monitoring system that keeps an eye on your system 24hrs a day, 7 days a week.  It reports back to us every 15 minutes keeping us updated with the status of your system. 

What do we monitor?

Our remote monitoring monitors and reports back on all the critical aspects of your business server. Some of the features our professional system monitors are:

1. Hard Disk Space
2. Microsoft Exchange Services
3. Exchange Information store ( where your business emails are stored )
4. Antivirus
5. Backup
6. Physical Hard Drive Check
7. Hacking Attempts on your Firewall
8. Performance Monitoring
9. Any other business critical service

If a fault is detected we receive an automatic email and an alert on our support console.

To compliment this we have a full suite of remote support options allowing us to directly connect to your system and attempt to resolve the issue.

If the remote support is not appropriate we have engineers out and about that can be dispatched to your site to address the issue.

Interested?  A free (No-obligation) Network Health Check will give you an overview of your networks current status and allow us to give you an accurate price for a support contract.