Often the key to a reliable and fault free IT system is monitoring hardware and software performance and addressing any issues as soon as they occur; this way you can often avoid a situation as the problem is addressed in its infancy.

But, who has time to continually monitor their system?  Unless you have a full time employee looking after the system it’s unlikely.  So the problem remains and develops into an issues that impacts your overall system.

As standard, as part of our support packages, we utilise a remote monitoring system that keeps an eye on your system 24hrs a day, 7 days a week.  It reports back to us every 15 minutes keeping us updated with the status of your system.  

If a fault is detected we receive an automatic email and an alert on our support console.

To compliment this we have a full suite of remote support options allowing us to directly connect to your system and attempt to resolve the issue.

If the remote support is not appropriate we have engineers out and about that can be dispatched to your site to address the issue.

Interested? 

A free (No-obligation) Network Health Check will give you an overview of your networks current status and allow us to give you an accurate price for a support contract.